Baji Long FAQ —
Your Questions, Answered

Do not attempt to guess your password repeatedly — multiple failed login attempts can temporarily lock your account. Instead, use the password recovery option on the Login page. Enter your registered mobile number or email and Baji Long will send a reset link or OTP to that contact. Follow the instructions to set a new password. If you're not receiving the reset message, check your spam folder, make sure your inbox is not full and confirm that the number or email you're entering matches the one you registered with. Our live support team is available around the clock if you get stuck.

Account locks are a security measure. They are most commonly triggered by too many failed login attempts in a short period. Your account may also be flagged if unusual activity is detected — for example, a login from an unrecognised device or location. In most cases, the temporary lock lifts automatically after a short waiting period. If your account remains locked after 30 minutes, contact our support team via live chat. Have your registered mobile number and email ready so the agent can verify your identity and restore access quickly.

Verification confirms your identity and unlocks higher deposit and withdrawal limits. You'll typically be prompted to verify when you first request a withdrawal above a certain threshold. The process involves submitting a copy of a valid CNIC (Computerised National Identity Card) or passport. Upload the documents through your account settings and the team reviews them — usually within one business day. Verified accounts also benefit from faster withdrawal processing and fewer interruptions during login.

Yes, you can update your contact details but only through the support team for security reasons — this prevents unauthorised changes by someone who might have temporary access to your device. Contact live chat and provide both the old and new contact details along with your account verification information. The team will confirm your identity before making any changes. This also applies if you've changed your SIM card and can no longer receive OTPs on your previous number.

JazzCash and Easypaisa deposits are typically instant or reflect within one to three minutes. Raast transfers also process quickly, usually within a few minutes. Bank transfers can take longer — anywhere from a few minutes to a couple of hours depending on your bank. Card payments are generally instant. If your deposit has not appeared after 30 minutes, check your transaction history in your account first. If the amount has left your wallet or bank but hasn't credited, contact support with the transaction reference number and they can trace it promptly.

Log in to your account and go to the Withdrawal page. Select your preferred withdrawal method — JazzCash, Easypaisa, Raast or bank account — enter the amount in PKR and confirm the request. Make sure the account details you've entered match your registered payment information, otherwise processing may be delayed. Baji Long processes withdrawal requests promptly, and funds typically arrive within a few hours for wallet-based methods. First-time withdrawals may require identity verification to be completed first.

Pending withdrawals can happen for a few reasons. If your account has not yet been fully verified, withdrawals are held until identity documents are reviewed and approved. Some bonuses carry wagering requirements — if those haven't been met yet, the withdrawal may be queued. Occasionally, bank or wallet providers experience delays at their end that are outside Baji Long's control. If your withdrawal has been pending for more than 24 hours without explanation, contact the support team with your withdrawal reference number for a status update.

Baji Long does not charge platform fees on standard deposits or withdrawals. Your PKR balance reflects exactly what you put in. That said, your own bank, JazzCash account or Easypaisa wallet may apply their own transaction fees according to their standard service charges — this is outside Baji Long's control. Always check your provider's current fee schedule if you're unsure. There are no hidden charges applied by Baji Long at any stage of the deposit or withdrawal process.

Bets are settled automatically once the official result is confirmed. For Cricket, this is typically within a few minutes of the match concluding, based on the official scorecard. Winnings are credited to your PKR balance immediately after settlement — you don't need to do anything. For live in-play bets, settlement follows the specific market rules which are displayed before you confirm your bet. If you believe a bet has been settled incorrectly, contact support within 24 hours of settlement with your bet reference number.

If a match is officially abandoned before a result can be determined — due to rain, pitch issues or other reasons — most markets are voided and your stake is returned to your PKR balance in full. For matches where a result has been achieved via D/L method or an official reduced-overs ruling, bets are typically settled on that result. In-play markets that were settled before the abandonment stand. The exact outcome depends on the specific market rules, which are detailed on the Sports page next to each event.

Yes — live in-play betting on PSL matches is available throughout the tournament. You can bet on match winner, next wicket, over totals, top batsman and many other markets mid-match as the odds update after each delivery or over. Log in to your account, go to the Sports section and find the live PSL fixture. In-play markets are clearly labelled. Your PKR balance updates in real time as bets settle, so you can keep track of your activity throughout the game without leaving the page.

Game loading issues on mobile are usually caused by one of three things: a weak or unstable internet connection, an outdated browser or app version, or a temporary server issue. Start by checking your connection — switch between Wi-Fi and mobile data to see if it makes a difference. If you're using the browser, try clearing your cache and reloading the page. If you're on the app, check for any pending updates in the app store. If the problem continues on multiple games, it may be a brief maintenance window — check back in a few minutes or contact support.

Baji Long's Bingo section hosts scheduled Bingo rooms where numbers are drawn at regular intervals. You purchase Bingo tickets using your PKR balance before each round starts. The more tickets you hold, the higher your chances of matching the drawn numbers first. Different room types offer varying prize structures — some rooms are lower stakes with more frequent wins, while others have larger prize pools for fewer winners. Bonus Bingo tickets are sometimes awarded as part of promotional offers, so keep an eye on the Promotions page.

There are a few common reasons a bonus might not appear. Some bonuses require manual activation — check the Promotions page to see if you need to opt in first. Others are linked to a specific deposit amount or payment method, so if the deposit didn't meet the minimum threshold or was made with a payment type not included in the offer, the bonus won't trigger. It's also possible there's a short processing delay after a deposit. If the bonus still hasn't appeared 30 minutes after your qualifying action, contact support with your deposit reference and the name of the promotion you were expecting.

Wagering requirements — sometimes called rollover or playthrough requirements — specify how many times you need to wager the bonus amount (or in some cases, bonus plus deposit) before any winnings generated from that bonus can be withdrawn. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place PKR 10,000 in total bets using that bonus before withdrawing. Different games contribute differently — Slots often contribute 100%, while some other game types contribute less. Full details are in the terms of each individual promotion on the Promotions page.

Yes — Baji Long regularly runs Cricket-specific promotions tied to major events including PSL matches, T20 internationals, Pakistan home series and ICC tournaments. These can include enhanced odds on selected markets, deposit bonuses timed around big match days and free bets for qualifying players. The best way to stay on top of these is to visit the Promotions page regularly — especially in the days leading up to major fixtures. Logging in frequently also ensures any time-limited offer triggered by platform activity appears in your account.

Yes — on compatible Android and iOS devices, Baji Long supports fingerprint and face recognition login. After your first successful login on the app, go to your account settings and enable biometric login. From that point on, getting into your account takes a single tap or glance — no password typing needed. This is particularly convenient for players who check their bets and balance frequently throughout the day. Biometric data is handled entirely by your device and is never transmitted to Baji Long's servers.

Start by checking whether there's a pending update for the Baji Long app — outdated versions can cause instability, particularly after a platform update on the server side. If an update is available, install it and try again. If the app is up to date, try clearing the app cache from your phone's settings (Settings → Apps → Baji Long → Clear Cache), then reopen it. If it still crashes, uninstall and reinstall the app from the Download page. Your account data is stored on Baji Long's servers, so reinstalling will not affect your balance or history.

Yes — a cooling-off period lets you pause your account for a set number of days without permanently closing it. During a cooling-off period, you cannot log in, place bets or make deposits. Your account balance is preserved and you can return when the period ends. If you feel you need a longer break, a self-exclusion option is also available through the support team. Self-exclusion can be set for longer durations and is a more firm commitment — it's intended for players who feel their gaming habits need a more significant reset.

Baji Long is strictly an 18+ platform. Age verification is part of the registration and withdrawal process. If there is any reason to believe that a registered user is under 18, the account will be suspended while verification is completed. We encourage parents and guardians to use device-level parental controls and to keep login credentials private. Gaming should only ever be a form of entertainment for adults — never a financial strategy, a way to recover losses or a source of income. If you are concerned about your gaming behaviour, please read the guidance on our Responsible Gaming page.